Q: “When will my order ship?”
A: All confirmed KS orders have shipped, preorders have shipped and we are now shipping live “in-stock” orders. PLEASE be patient as we are a small company and demand has outstripped our ability to ship as quickly as we’d like.
If you have a concern about your order (such as the address may not be correct), please email firstname.lastname@example.org.
Q: “My order is missing an item or something in my order arrived damaged. What should I do?”
A: Please email email@example.com with your order info and a clear list of which parts are missing.
Q:”How can I get new, upcoming items that you’ve shown like V-HACKS wv5?”
A: These items are currently up for pre-order on bossfightshop.com.
Q: “Where are my Kickstarter Rewards? I have not yet received them.”
A: Either you never confirmed your address or something has gone wrong. Please email firstname.lastname@example.org with your supporter info.
Q: “Will there be additional stock on bossfightshop.com of the items marked ‘sold out’?”
A: A very small number of items may come back into stock. Some are gone for good.
Q: “What scale are your figures?”
A: Vitruvian HACKS figures are 4″ / 1/18th scale.